Optimise Boarding Experience

NEW SUBSCRIBER ON-BOARDING

Detect new subscribers, their device capabilities, and push appropriate services, help guides and packages to them. Increase the uptake of packages to be able to better measure campaign impact.

Manage On-boarding to reduce marketing costs and limit the needless sending of otherwise irritating SMS messages and free up resources within the Customer Support Services Centre.

ROAMER DETECTION ON-BOARDING

Immediately engage roamers when as they connect to the network, assisting with device and APN settings, and also track visitors' movement patterns and what places are popular for roaming traffic, allowing for better allocation of resources, permanently, seasonally or by campaign.

Retain roamers through notifications and triggering to minimise subscriber loss, triggering a message to the roaming subscriber and notifying them of possible cost implications and/or re-sending settings.

What We Offer

Location-Based Analytics

Gain insight into the geographical distribution of subscribers, their usage patterns, and device capabilities.

Measure Network Quality

Measure Campaign Results

Engages with the network in real-time and reacts to preset events. When the right conditions are met the platform pushes the best match for services in line with known subscriber usage patterns.

Integrate call statics from our network probing interface. Focus efforts on high value customers by correlating fault data with information about the subscriber profile.

DEVICE LOCATION

Reduce device loss from misplacement or theft by offering a valuable service.

Easily locate devices on the network, track their location, access associated MSISDNs, or blacklist numbers.

Search using the IMEI, with geo-location enabling precise tracking.

Regulators are increasingly requiring operators to track or block lost or stolen devices.

ADVANCED APN CAMPAIGN

Automatic detection and correction of Bad APNs. When a bad APN is detected on an OTA capable device, the Device Management System (DMS) is automatically triggered to send OTA settings to the subscriber's device, including instructions.

Reduce Subscriber Care calls and Improve subscriber user experience while maximizing data revenue potential through rapid provisioning of subscribers.

DISEMBARKING SUBSCRIBERS

Accurate Prediction by monitoring IMSI / MSISDN activity and spending pattern changes and flagging subscribers with high likelihood to leave the network. The churn models in place will be agreed on with the operator. This function will be enhanced by the ability to automate disembarking prevention campaigns once the subscriber reaches a particular pre-set score.

Capture Disembarking rates accurately by location to identify where the highest subscriber loss is occurring which combined with surveys of network experience and quality of service problems matched with complaints to better address problems of high-risk areas within the overall area of the network.