Real Time SMS - Surveys

OBTAIN DIRECT CUSTOMER FEEDBACK

SMS Survey present a unique way to gauge and get direct feedback on CX for selected or all interactions points. Enable direct customer feedback from all levels of interactions through-out the customer chain. Directly gauge customer statisfaction after customer service interactions points, shops, call center and product purchases - add sweepstakes to encourage feedback and response.

VISUALIZE AND LOCALIZE

Visualize feedback in the Advanced Analytics and track localized feedback. Assign ML tasks to discover hot-spots or create personalized flows based on responses to discover problematic areas. I

ACT AND RECOVER

Combined feedback with Social Media campaigns to recover lost branding for low scores while working through the issues.

What We Offer

SMS Hosted or Cloud

Use a Hosted or Cloud based solution for orchestration. Send and create dynamic flows directly in JSON / XML for each session with callbacks.

Social Media Integration

Engage your subscribers on social media platforms - linking your brand building and engagement into their social interactions

Measure Feedback

Use Advanced Analytics and ML to find hotspots in the gathered data and find undiscovered weakspots in CX chain based on location, devices and ARPU data.

Personalized Journey

Personalize the feedback journey with flows based on devices, location and customer segment to gain the right information.

LOYALTY BUILDING

Location-based Advertising

Tracking subscribers geographically within the entire network means location-based advertising rules can be set within the solution.

Personalised Social Media Advertising

With access to the dempgraphics and social media enabled triggers the solutions allow for sending out personalised and targetted adverts - creating an unique bond and oppotunity for uplifting and upsell.